Refund Policy

1. General principle

Weasper Digital (hereinafter "the Provider") is committed to providing a quality service to all its clients. This refund policy defines the conditions under which a refund may be granted to the client (hereinafter "the Client") who has made a purchase on the website https://weasper.com. This policy supplements the Terms and Conditions (T&Cs) accessible at https://weasper.com/terms.

2. Cases qualifying for a full refund

The Client is entitled to a full and unconditional refund in the following cases:

• Non-receipt of the activation email: if the Client does not receive the official LinkedIn email within five (5) hours following the communication of their LinkedIn email address and payment confirmation, they are entitled to a full refund upon verification of the issue.
• Non-functional activation email: if the email received from LinkedIn does not allow effective activation of the subscription (expired link, LinkedIn technical error), the Provider will either proceed with a new activation or issue a full refund, at the Client's choice.
• Billing error: in the event of double billing or billing of an amount higher than the displayed price, the overpayment will be fully refunded.

3. Cases not qualifying for a refund

No refund will be granted in the following situations:

• Successful activation: no refund will be granted once the activation email has been successfully delivered and the subscription can be activated.
• Incorrect email address: if the Client provided an incorrect email address or one not associated with a LinkedIn account. In this case, the Provider will offer a new activation attempt with the correct address.
• Voluntary non-activation: if the Client received the LinkedIn activation email but did not proceed with activation within the link's validity period.
• LinkedIn decision: if LinkedIn Corporation unilaterally decides to suspend or terminate the Client's subscription after activation, such decision being outside the Provider's control.
• Change of mind: in accordance with Article L.221-28 of the French Consumer Code, the Client who has expressly waived their right of withdrawal at the time of order cannot claim a refund for a simple change of mind once the service has been performed.

4. Refund timelines

When a refund is granted, it is processed within the following timelines:

• Refund for activation failure: within a maximum of twenty-four (24) hours following the acknowledgment of the failure.
• Refund for billing error: within a maximum of forty-eight (48) hours following notification by the Client.
• Refund upon justified request: within a maximum of seven (7) business days following approval of the request.

The refund is made to the payment method used for the initial order. The time for the refund to appear on the Client's bank statement depends on their banking institution and may vary from one (1) to ten (10) business days.

5. Refund request procedure

To submit a refund request, the Client must:

1. Send an email to support@weasper.com with the subject line "Refund request".
2. Indicate the email address used at the time of the order.
3. Describe precisely the reason for the refund request.
4. Attach, where applicable, any relevant supporting documents (screenshot, order confirmation email).

The Provider undertakes to acknowledge receipt of the request within twenty-four (24) hours and to process the request within the timelines indicated in Article 4 above.

6. Special cases and disputes

In the event of disagreement regarding the application of this policy, the Client may contact the Provider at support@weasper.com to seek an amicable solution. If no agreement is reached, the consumer Client may have recourse to a consumer mediator in accordance with Articles L.611-1 et seq. of the French Consumer Code, or file a complaint on the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

7. Commitment to transparency

The Provider is committed to treating each refund request with fairness and transparency. Our goal is Client satisfaction and we strive to resolve any situation quickly and professionally. The Provider reserves the right to modify this policy at any time; the applicable conditions are those in effect on the date of the order.

8. Contact

For any questions regarding this refund policy:

• Customer support: support@weasper.com
• General inquiries: support@weasper.com